Support is available from Monday to Friday, 8 AM to 5 PM.
Email support
To request help, send an email message to the appropriate address, depending on the nature of your issue:
- rchelp@hms.harvard.edu – High-performance computing (HPC), research applications, software, technical issues with RC Core, and general RC support.
- rdmhelp@hms.harvard.edu – Research data management.
- rccore@hms.harvard.edu – RC Core billing and PPMS.
- itservicedesk@hms.harvard.edu – For all other IT issues. You can also contact the HMS IT service desk at (617) 432-2000.
Office hours
The Office of Research Computing offers weekly office hours every Wednesday from 1:00 PM to 3:00 PM. These sessions are conducted via Zoom, allowing participants to join the meeting room for a consultation during these specific hours. To ensure you receive the most effective assistance, we request that you submit a support request before joining the office hours. This allows us to prepare and provide more tailored help during your consultation.