Utilize repair services

HMS IT offers free repair services for Harvard-owned HP printers, as well as Apple computers and Dell computers still under warranty.

In some cases, HMS IT may be able to facilitate an out-of-warranty repair, in which case a billing code would be required. Departments maintain financial responsibility for out-of-warranty repairs.

For in-warranty repairs, contact HMS IT.

Eligibility

Students, staff, and faculty can have HMS IT repair their hardware
Harvard-owned Apple, Dell, HP

Harvard-owned laptops and desktop computers covered under the manufacturer's warranty are eligible for repair by HMS IT technicians. If an out-of-warranty repair is recommended, departments are responsible for the cost of parts. Students, staff, and faculty can utilize partnered services for personal computer repairs.

Timeline

Anywhere from one day to a week or more
Computers Printers

Simple printer repairs can take as little as a day if in-stock parts are required. Computer repairs, depending on the need for parts, may take one week or more.