Utilize repair services
HMS IT facilitates repair services for Harvard-owned Apple and Dell computers while under warranty. HMS IT does not repair personally-purchased computers.
In some cases, HMS IT may be able to facilitate an out-of-warranty repair; in such instances, a billing code would be required. Departments are responsible for all repair costs.
Eligibility
Staff and faculty can request repairs for their Harvard-owned computersHarvard-owned computers covered under the manufacturer's warranty are eligible for repair services. If an out-of-warranty repair is recommended, departments are responsible for the full cost of parts and labor.
Timeline
On average between five and seven business daysComputer repairs are typically shipped to a repair depot, and the turnaround averages 5-7 business days. If parts are on backorder, this timeline may be extended. Next-day on-site support is typically available for Dell computers under warranty if preferred (pending part availability).
Personal and student computers
HMS IT does not repair personally-purchased computersIf your computer needs repair and is still under warranty, contact the manufacturer. If out of warranty, a local repair shop may be a good option.
For temporary computer access, contact your program administrator, department office, or IT liaison about short-term laptop loaners or departmental loaner pools. Students facing financial hardship may be eligible for emergency assistance to cover repair or replacement costs.