Student Computing during COVID-19

Even though many of the campus facilities are closed due to COVID-19, HMS IT is still here for you! The following provides an overview of the Student Computing services available to you during the COVID-19 crises

 

Computer Facilities

Computer Resource Center (TMEC 225) Closed

Due to social distancing guidelines, the Computer Resource Center in TMEC 225 remains closed indefinitely to all faculty, staff and students. Walk-in service is not available. There is currently no date set for resumption of normal operations. 

Printing/Scanning

The following location is available for your on-campus printing needs: 

  • Vanderbilt Hall, room 302B. This space is a computer room for Vanderbilt residents and contains a black & white laser printer.

HMS IT staff will continue to maintain supplies required for the available printing resources.  If you find that supplies are low or have run out, please contact the HMS IT Service Desk.

    Loaner Laptops

    HMS MD and HSDM DMD students are eligible for loaner computer when their personal computer is undergoing repairs at a repair facility.  This computer is to be returned within 7 days or when the repair has been completed, whichever occurs first. Repair Loaners are limited to HMS MD and HSDM DMD Students only.  Faculty, staff, FAS/HST and other program students are not eligible for repair loaners through this service.  Please check with your individual school or department. For more information about the Student Loaner Computer Service, please contact the HMS IT Service Desk.

    Computer Support

    • Students who require computer support should contact the HMS IT Service Desk at 617-432-2000 or by email at itservicedesk@hms.harvard.edu 
    • The HMS IT Service Desk and our Student Support Team will initiate remote troubleshooting support to address any questions or concerns.
    • Same day onsite service is not available due to reduced staffing. If your issue cannot be resolved remotely and you require onsite support, contact the HMS IT Service Desk to coordinate.  
    • If hands-on support is needed, you may be required to leave the computer for more than a day.

    Repairs

    Although HMS IT does not provide repair services for personally owned computers, there are some local options available to you:

    • Computer Loft is an Apple Premium Service Provider located in Allston. Visit Computer Loft for more information.
    • There are also three Apple stores that provide hardware support in the greater Boston area.
    • Tech Computers Inc. is the repair service recommended for Dell and Lenovo computers. Visit Tech Computers Inc. for more information.

    Zoom

    For information on Zoom remote learning, web conferencing, and how to access your Harvard Zoom account, visit Zoom at HMS

     

    Additional Resources

    HMS/HSDM web sites