Support Hours:

Monday–Friday, 8 AM – 5 PM

To request help, please email rchelp@hms.harvard.edu to open a ticket.

High-Performance Computing, Research Applications and Software: 

To open a support request: 

rchelp@hms.harvard.edu

Office Hours: 
Physical Address: 

As part of the HMS COVID-19 response, Research Computing is currently working remotely

Research Data Management 

To open a support request: 

rdmhelp@hms.harvard.edu 

Physical Address: 

As part of HMS COVID 19 response, Research Computing RDM is currently working remotely

Research Computing Core

For Core billing or PPMS questions, please email us at  rccore@hms.harvard.edu
If you have any technical issues, please email rchelp@hms.harvard.edu

If you are unsure which contact is best, contact the main IT Service Desk at (617) 432-2000 or itservicedesk@hms.harvard.edu