Support Hours:
Monday–Friday, 8 AM – 5 PM
To request help, please email rchelp@hms.harvard.edu to open a ticket.
For urgent after-hours support, call the HMS Service Desk at 617-432-2000 and dial extension 7 when prompted.
High-Performance Computing, Research Applications and Software:
To open a support request:
Office Hours:
- RC's Office Hours are held every Wednesday, 1:00 PM - 3:00 PM.
- As part of the HMS response to COVID-19, office hours are being held online, using Zoom.
- During these hours only, you can join the Zoom meeting room for a consultation. Please contact us first with a support request before joining office hours so we can better help you!
Physical Address:
As part of the HMS COVID-19 response, Research Computing is currently working remotely
Research Data Management
To open a support request:
Physical Address:
As part of HMS COVID 19 response, Research Computing RDM is currently working remotely
Research Computing Core
For Core billing or PPMS questions, please email us at rccore@hms.harvard.edu
If you have any technical issues, please email rchelp@hms.harvard.edu
If you are unsure which contact is best, contact the main IT Service Desk at (617) 432-2000 or itservicedesk@hms.harvard.edu