Support Hours:

Monday–Friday, 8 AM – 5 PM

To request help, please email to open a ticket.

For urgent after-hours support, call the HMS Service Desk at 617-432-2000 and dial extension 7 when prompted.

High-Performance Computing, Research Applications and Software: 

To open a support request:

Office Hours: 
Physical Address: 

As part of the HMS COVID-19 response, Research Computing is currently working remotely

Research Data Management 

To open a support request: 

Physical Address: 

As part of HMS COVID 19 response, Research Computing RDM is currently working remotely

Research Computing Core

For Core billing or PPMS questions, please email us at
If you have any technical issues, please email

If you are unsure which contact is best, contact the main IT Service Desk at (617) 432-2000 or