Secure access for the HMS community

Connect to campus resources through a virtual private network

Alert: Pulse Upgrade issue for Windows Computers
HMS IT is aware of an issue with the Pulse Secure VPN client that affects Windows OS. After logging into Pulse Secure, you may be prompted to download to a newer version. The download may fail due to a known issue with the Pulse Secure VPN server. We are working with the vendor to resolve this issue as quickly as possible. As a workaround, you can click OK to dismiss the download error. This will allow you to continue using VPN without issue. Note that you may get this prompt each time you log into VPN until the issue is resolved.

Request an account. for secure access to HMS network resources using a virtual private network (VPN). This service is available to HMS quad-based faculty and staff, who are automatically registered - simply download the VPN software from Junos Pulse and follow the instructions to get securely connected.

Note – You will need to set up the ️Duo mobile application for use with the Harvard Medical School Virtual Private Network (VPN).

 

Connect to a VPN with Junos Pulse

Get help

Large data transfers

The HMS VPN system is not designed to support large data transfers. HMS IT may stop such transfers because they can degrade connectivity for other users.

If you need to transfer large files securely, turn off VPN and use HMS's Accellion service.

Tech-savvy users working with O2 may find this resource on file transfer tools helpful.

When to use a VPN

You will need a VPN connection to access the HMS file shares and network directories that you typically use at the office. You should also use a VPN whenever you are on a public network like those offered in coffee shops.

Note – You can only be connected to one VPN at a time. Make sure you are not using any other virtual private network prior to connecting the HMS VPN. Other VPNs can include connections to hospitals, use of browser built-in VPNs, or other paid VPN services.

Installing Pulse Secure software

HMS IT recommends Pulse Secure for establishing VPN connections.

HarvardKey sign in required: Only HMS, HSDM, or Wyss Faculty, staff, or Students will be able to access the Pulse Secure installers. If you are unable to sign in and require VPN access to Harvard Medical School computing resources, contact the HMS IT Service Desk by calling 617-432-2000 or emailing itservicedesk@hms.harvard.edu.

Downloads

Instructions

Connecting to the HMS VPN

Connecting to on-campus computers

Connecting to network file servers

Network connectivity support