HMS IT Service Desk offers you a fast and easy way to get help remotely and onsite Request Something - Explore and request IT services. Browse Knowledge - Find how-to guides and answers to frequently asked questions. Submit a Ticket - Get tech assistance on the web, by phone, or in person. HMS IT Service Desk online resources Email – email@example.com. Phone – 617-432-2000 (Monday–Friday, 8 AM–7 PM) For after-hours support, call the Service Desk and dial extension 7 when prompted. Contact your local support team – through our list of IT support representatives by location.