Computer Support

  • HMS students who require computer support should contact the HMS IT Service Desk at 617-432-2000 or by email at . HSDM students should contact HSDM Information Technology by email at
  • The HMS IT Service Desk and our Student support team will initiate remote troubleshooting support to address any questions or concerns.
  • Same-day onsite service is limited due COVID-19.If your issue cannot be resolved remotely and you require onsite support, contact the HMS IT Service Desk to coordinate.  
  • If hands-on support is needed, you may be required to leave the computer for more than a day.

Service Desk