Computer Support

  • HMS students who require computer support should contact the HMS IT Service Desk at 617-432-2000 or by email at . HSDM students should contact HSDM Information Technology by email at
  • The HMS IT Service Desk and our Student Support Team will initiate remote troubleshooting support to address any questions or concerns.
  • Same day onsite service is not available due to reduced staffing. If your issue cannot be resolved remotely and you require onsite support, contact the HMS IT Service Desk to coordinate.  
  • If hands-on support is needed, you may be required to leave the computer for more than a day.

Service Desk