To use your own laptop to take an NBME exam online, the computer must first pass a certification. IT staff can help you do this prior to the exam day if you have trouble certifying it yourself.
If you have been locked out of the pre-certification due to "too many attempts", do not panic. If contacted in advance of exam day, HMS-IT can still certify your computer for use during the exams or provide a loaner if needed.
Before exam day
Prior to taking the SHELF exam, you will need to have:
- A Harvard Zoom account
- The Zoom software installed on your laptop
- Attempted to certify your laptop at least three days prior to the exam
Note: If you're unsuccessful at running the certification, IT may be able to assist. Send email to firstname.lastname@example.org or call the Service Desk at 617-432-2000.
It is recommended that you have access to an alternate computer in case your laptop fails shortly before or during the exam. If your laptop fails during the exam, notify the Exam Proctor, who is the only person who can assist you with getting technical assistance or resuming the test on another computer.
Note: If you are not able to use your laptop for any upcoming exam, contact IT at least three days prior to exam day by sending email to email@example.com or calling the Service Desk at 617-432-2000 to schedule a pickup of a loaner.